Frequently Asked Questions
Everything you need to know about your CharismoUSA beauty journey.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your beauty products ship, we will send a tracking number so you can follow your package's journey to your doorstep.
Do you offer international shipping?
Currently, CharismoUSA ships within the United States. We are working on expanding our reach to bring our premium beauty solutions to international customers in the near future.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return unopened and unused products within 30 days of purchase for a full refund or exchange.
Are CharismoUSA products cruelty-free?
Yes, we are committed to ethical beauty. All CharismoUSA products are 100% cruelty-free and are never tested on animals.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
How can I contact customer support?
Our dedicated beauty experts are here to help! You can reach us via the contact form on our website or by emailing [email protected]. We typically respond within 24 business hours.